Deal Cancellations

Deals can be cancelled by consumers or by merchants. Cancelling deals often may result in a lower rating which will end up costing DealCoins in future cancellations.

Cancelling a deal that was paid outside CloseDeal
Refund the customer as you do with any sale.

Cancelling a deal that was paid with DealCoins
You and your customer can negotiate if the refund will be in money or DealCoins. To refund with DealCoins go to Transfers. You can use the Calculator to place the DealCoins if you have the refund amount in local currency or push Send Transfer. You have the option to scan the customer’s QR or enter the customer’s username and then push verify to get the customer’s first and last name.  

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