What Happens if My CloseDeal Account Becomes Inactive?

At CloseDeal, we strive to provide a seamless experience for both merchants and consumers. However, there are certain circumstances that can lead to an account being marked as inactive. Here’s a detailed explanation of what can cause your merchant account to become inactive and the steps you can take to avoid it.
Reasons for Account Inactivity
Invalid or Missing Payment Method Another common reason for inactivity is an issue with the payment method associated with your account. If CloseDeal cannot validate your payment method, it will not be able to process commissions from consumer purchases. Consequently, your account may be placed in an inactive state, preventing any new deals from being closed. This situation could also result in consumers being alerted that your account cannot close deals, not receiving their services or products if they cannot complete the transaction through the app.
Violation of Usage Policies If a merchant’s offers, services, or products violate our usage policies, their account may be marked as inactive. We maintain strict guidelines to ensure that all transactions are fair and compliant with industry standards. If your account is flagged for such violations, you will need to address the issues and comply with our policies to reactivate it.
Cancellation of Closed Deals An account can also become inactive if our AI and algorithms alert us that deals are unusually canceled. Frequent cancellations can affect your rating and account status, as they may disrupt the flow of transactions and impact overall trust in the platform.
What to Do if Your Account is Inactive
Update Payment Information Regularly check and update your payment method to ensure it is valid. This will help prevent issues with commission processing and keep your account active.
Review and Comply with Usage Policies Ensure that all offers, services, and products adhere to CloseDeal’s usage policies. If you have received a notification regarding policy violations, address these promptly.
Manage Your Deals Avoid frequent cancellations of closed deals. Consistent fulfillment of deals helps maintain a positive standing with the platform.
If you believe your account has been marked inactive in error or need assistance with reactivating it, please contact CloseDeal’s support team. We are here to help you resolve any issues and get back to offering your products and services seamlessly.
By staying informed about these factors, you can help ensure that your CloseDeal account remains active and continues to serve your business effectively.